1. Do you bring your own supplies? 

Yes we do! Spotless6 uses Norwex - 100% chemical-free, enzyme-based cleaning products, with microfibre cloths containing the “back-lock” system. You must supply YOUR OWN VACUUM, or we have a broom system to use as an alternative.

2. How does payment work? 

We accept e-transfer (sent to "spotlessinthe6ix@gmail.com"), and credit card.

3. Does someone need to be home while the cleaner is there?

We do not require anyone to be home while we are there, however it is fine for you to stick around if you prefer!

4. How do I let the cleaner in if I'm not home?

Most clients who live in a condo will leave a key with the concierge for us to pick up and return after services, otherwise a lock-box is the best solution. Certain clients may opt to provide us a key to hold on to, but we try to avoid this as much as possible. 

5. Are you a pet friendly company?

Absolutely! We love all pets.

6. How long does a cleaning visit usually take?

This varies from home to home, but we are more than happy to provide you with a free quote. Fill out a booking request form on the website or send us an email to spotlessinthe6ix@gmail.com and we will get you started! 

7. Whats included in the visit?

Please view our “Services” dropdown menu for a detailed list of everything included in each service!

8. Do you have a minimum spend on cleaning visits?

Yes we do! Depending on the service, you will be charged a 2-3 hour minimum spend, regardless of how long the cleaning takes. That said, we guarantee you will be getting high quality. thorough service each and every time.

9. If we choose to become regular clients, how does recurring booking work?

Once you’re on the calendar we will book you automatically every month (weekly, bi-weekly or monthly) until further notice. Once booked, you will receive a booking email with the date, time and provider for that day. You will also receive a reminder email 24hrs prior to your booking. 

10. Do you send the same cleaner each time?

We try our best to be as consistent as possible, however sometimes we have to switch things around. But not to worry! Your booking email will let you know who is coming each and every visit. (Don’t forget to check your junk folder!)

11. What is your cancellation policy?

Please give us 48 hrs notice to cancel an appointment. If you fail to cancel on time or if the cleaner can’t get into your home within the first 15 min of the booking time, you will be invoiced a cancellation fee of $40 + HST.

12. Do you require a contract?

Our premium service does require a 3 month commitment, however we have sub-tier services that do not require any contract. 

13. Does your company have liability insurance?

Yes we do. Further, all of our employees are carefully vetted, can be trusted, and are trained work safely and carefully in your home!   

Any other questions? Don’t hesitate to send them over to spotlessinthe6ix@gmail.com. Can’t wait to hear from you!